|
Castillion Bay » Customer Service
Customer Service
| 100% Customer Satisfaction Guarantee Details |
|
|
Castillion Bay Return and Refund Policy
100% Customer Satisfaction Guarantee
If for any reason you are not satisfied with any purchases you make from the CastillionBay.com website simply return your purchase within 14 days for a refund. Sorry we cannot refund Shipping & Handling charges on delivery and return of goods.
Goods Damaged in Transit
If your purchase is damaged in transit we will send you a replacement, with no additional Shipping & Handling fees. You will need to return the damaged product, including the original packaging, to us for assessment.
Method of Refund
We will refund your payment using the same method you used for your purchase. If your purchase was made by use of a Gift Certificate, we will refund your purchase in the form of a replacement Gift Certificate or by replacement with an identical item.
How to Make a Return
All we ask is that you provide the information outlined below. You may either use the printer-friendly version here or by providing the information outlined in the Return Form below, and return the product in its original condition with its original packaging. We will also need a copy of your order confirmation with receipt. If you have questions about your refund or the refund process, please contact us.
Return Address
Please mail your product (in it's original condition), a completed Return Form (printer-friendly copy here) and a copy of your order confirmation and receipt to:
ATTN: Castillion Bay Refund
Case of Success, Co.
14411 North East 51st Street
Vancouver, Washington 98682-5222
Returns Information
Please provide us with the information outlined below. This information must accompany all returns. For a printer-friendly version, please click here.
|
Customer Details
|
|
Full Name:
|
______________________________
|
|
Company (if applicable):
|
______________________________
|
|
Street Address:
|
______________________________
|
|
Town/Suburb:
|
______________________________
|
|
State:
|
______________________________
|
|
Postcode:
|
______________________________
|
|
Country:
|
______________________________
|
|
E-mail Address:
|
______________________________
|
|
Contact Phone:
|
(___)_________________________
|
|
Preferred Contact Time:
|
______________________________
|
|
Preferred Contact Day(s):
|
Mon. Tues. Wed. Thurs. Fri. Sat. Sun.
|
|
|
Product Details
|
|
Returned Item:
|
______________________________
|
|
Receipt # :
|
______________________________
|
|
Order Date:
|
______________________________
|
|
What would you like us to do?
|
|
___ (a) Replace with another of the same product
|
___ (b) Refund online payment (if purchased by online payment)
|
|
___ (c) Refund by replacement online Gift Certificate (if purchased by online Gift Certificate)
|
Thank you for your business, we appreciate the opportunity to serve you and correct any situation that is the cause of your return.
|
|
Need Help? You can learn about our Customer Satisfaction Guarantee, access your Account Information, recover your password, review our Privacy Policy and Terms of Service all shown below. You can also contact us anytime via our quick Contact Form, e-mail us direct at customerservice@castillionbay.com or call us during normal business hours at (877) 513-7090. We're here to help.
|
Here is where you can request your password be e-mailed to you.
|
|
|
|
Review important Shipping details and get answers to questions about shipping charges and methods.
|
|
|
|
You will be happy with your purchased items or we will quickly issue a refund or replace your items - your choice.
|
|
|
|
Keeping your private information truly private is essential for us. Review our Privacy Statement here.
|
|
|
|
CastillionBay.com website and services legal Terms & Conditions are published here.
|
|
|
|
Get to know about CastillionBay.com ownership and sources of products offered.
|
|
|
|
Contact us any time, 7 days a week, by using information available here.
|
|
|
|
|
|
